Has anyone ordered anything from The Helmet Source? I placed an order over 2-1/2 weeks ago and have been trying to get information on my order. I've tried calling every number they provide and always get voice mail and, if you can believe it, the mail boxes are always full! No reply to my emails.....just terrible to deal with. They are a sponser of this site...does anyone know how to get in touch with these people???
Has anyone had a better experience?
Thanks!
Old Dog  

I have yet to order from them, but I have experienced a problem with another internet vendor, RideGear.  I ordered a pair of gloves from them in early January 2008 along with some other gear.  The other gear shipped, but the gloves didn't.  It is now the end of June and I have yet to receive my gloves or a refund, which I have repeatedly asked for.  All they say is that it will be processed in the next billing cycle.  Do they only have 1 billing cycle a year?  Anyone else have any problems like this?  If so, what did you do to resolve it?  

Thanks Gunawan. It's good to know who to stay away from!  

No problem.  I would make sure to contact them right away by email and/or phone to let them know you haven't received your order yet.  Keep on em.  Good luck.  

Oops, sorry. I didn't read you first post too closely before I posted my last reply.  I see you have contacted them repeatedly.  Good luck with getting in contact with them.  Have you tried regular mail?  Or a lawyer or the Better Business Bureau?  

You may want to contact their state's Attorney General's office with a complaint. Make sure you copy your AG's office (it's an election year). One of them is going to move on the complaint.

Copy the vendor on the complaint. They will generally be contrite when a really big dog gets loosed on them.  

Hi Guys,  

Hi Guys,
Just got back from vacation and read your posts. Thanks for the suggestions; I'll give them a try as I still haven't heard from them. I think I'll try the main forum to see if anyone else has had the same problem.
Thanks,
Kev